I am an IT operations leader with over 25 years of experience in IT operations and production support, primarily in the FinTech industry. I have a proven track record of keeping mission-critical systems running smoothly and reliably. Currently serving as Production Support Manager at Qolo, a FinTech payments platform, I lead a team dedicated to ensuring smooth, uninterrupted payment operations. Throughout my career, I have navigated fast-paced FinTech environments by combining deep technical expertise with strategic problem-solving.
My team leadership style thrives on mentoring and collaboration. I build high-performing teams by encouraging professional growth, open communication, and trust. With a hands-on approach, I work closely with cross-functional teams, breaking down silos and uniting people toward common goals. I am passionate about driving operational excellence and continuous improvement – refining processes and implementing best practices to boost efficiency and system reliability. I take pride in seeing my team members grow and succeed.
Blending professionalism with personality, I remain approachable and down-to-earth, even in high-pressure IT operations environments. Colleagues and team members appreciate my calm, confident presence and genuine commitment to their success. I believe that a people-first mindset is key to system reliability and innovation, ensuring every team member feels empowered to contribute. Even with decades of experience behind me, I approach each challenge with curiosity and a dedication to learning—proving there’s always room to grow and improve.
Driving innovation and business growth by building high-performing teams focused on operational excellence.
Expertise in enterprise systems, cloud infrastructure, automation, scripting, and efficient data management.
Developing and mentoring IT professionals within a collaborative, results-driven culture to achieve peak performance.
Ensuring 24/7 reliability of enterprise infrastructure and business-critical applications
Directing incident response and optimizing production workflows
Developing solutions that bridge technical and organizational needs
Translating system capabilities into business value
Recognized for exemplifying Qolo's core values: Collaboration, Innovation, Accountability, Integrity, and Bias for Action. This award celebrates exceptional contributions to the team and company success through leadership, technical excellence, and commitment to delivering outstanding results.
Throughout my 25+ year career, I've received numerous commendations for excellence in technical leadership, innovation, and team management.
Working alongside compassionate individuals to provide vital resources including food, clothing, and school supplies to vulnerable families in our community. This experience has strengthened my ability to collaborate effectively, demonstrate empathy, and adapt to diverse situations.
Contributing to the nurturing and rehabilitation of sick or unwanted animals, providing compassionate care and individualized attention to address their medical needs and support their emotional well-being. This role has reinforced my ability to demonstrate initiative, adaptability, and effective problem-solving skills.
Beyond my professional life, I'm passionate about making a positive impact in my community and supporting causes that matter.
Feedback from colleagues and clients I've had the privilege to work with over my career
"Patrick's ability to manage crises and solve complex technical issues is exceptional. His calm demeanor and technical acumen made him an invaluable team lead."
"Working with Patrick transformed our support operations. His strategic approach to incident management reduced our response times by 40% within the first quarter."
"Patrick's leadership during our system migration was outstanding. His ability to anticipate issues before they happened saved us countless hours of downtime."
"Few professionals can match Patrick's blend of technical expertise and people skills. He built bridges between our development and operations teams that transformed our delivery capabilities."
I'm open to discussing new opportunities, innovative ideas, or how I can contribute to your organization's technical excellence and leadership needs.